Patient-provider relationships built on open communications, empathy and shared decision-making can pave the way to higher quality treatment, better outcomes, and lower costs. But what happens when physician turnover, network changes, or other events disrupt these relationships? How does this impact patients and payers—particularly employers in the larger business community?

Recent research conducted by IBI fellow Adrienne Sabety, Harvard Ph.D. candidate in Health Policy Economics demonstrates what happens when there are disturbances to these patient-provider relationships and the influence it has on health care consumption and overall health. IBI hosted a webinar to discuss with chief medical officers from various companies and dive into Adrienne’s research findings, the implications for businesses, as well as considerations for how to factor it into workforce health management decisions.

Employer panelists included:

Wayne Burton, MD
Chief Medical Officer, American Express (Retired)

Pam Hymel, MD
Chief Medical Officer, Walt Disney Parks and Resorts

Tim Kowalski, MD
Chief Medical Officer, Progressive Casualty Insurance